|
JOB QUALIFICATION
- 2 years of experience.
- Knowledge and experience in sea or air freight is a real plus.
- Service oriented, high perception for customer satisfaction.
- Effectively deal directly with customers and agents.
- Experienced in building and maintaining
good customer relations.
- Follow-through skills and relationship management a must.
- Good oral and written communication skills.
- Knowledge of marketing principles.
- Strong listening skills; ability to interpret the needs of the Customer.
- Computer literate.
- Good working knowledge of computer related technology, Microsoft Office
software, some database experience.
- Experience with web-based and text-based communication systems. |
|
JOB DESCRIPTION
- Sell shipping services, air freight & sea freight.
- Indoor & outdoor sales.
- Detection of potential customers & renewals of existing portfolios.
- Customer servicing & follow up.
- Calls on prospects to explain features of services, cost, and
advantages.
- Explains shipping rates and regulations regarding wrapping, size,
handling, and weight of parcels.
- Determine destination, modes of transportation, travel dates, costs, and
accommodations required.
- Reviews orders for ideas to expand services available to present
customers
- Calls on shipper's representatives to discuss and resolve problems.
- Develop list of prospective customers by studying business and telephone
directories, consulting business associates, and observing business
establishments.
- Collect and analyze customer, market and competitor information, coordinate marketing activity, improve lead generation, manage
customer lists & assist with presentations and
proposals. |